One of China's leading videogame companies is looking for native speakers of English to join its Beijing office as Game Operations Support Managers.
You should have a good command of your native language and a keen eye for detail; especially in regard to grammar and spelling. An interest in videogames is a big plus, but not essential.
You will be working in a multilingual office with Chinese and foreign colleagues that have studied many languages and will be glad to welcome a native speaker in the team.
Our office is over 1,000 people strong and is conveniently located a few minutes from Dongdan station (line 1 and 5). The working atmosphere is positive and relaxed and we embrace equality and diversity.
To work with team members on both Customer part and Translation part,
Customer support part:
Act as main point of knowledge on your local market.
Deal with players of the game. Compile and submit players’ requests and suggestions.
Maintain relations with players through email, messages and other platforms. Resolve players’ complaints and issues in a calm and polite manner.
Manage the game operations, online recharging and events. Deal with feedback on the various social media (Facebook, forum, stores etc).
Translation: for each patch of new version to make the wording right and polished
Market research: be the market expert of your region, and bring exactly information for mobile and web marketing channels
Desired Skills & Experience:
Native speaker of English, preferable with Chinese reading
1 year and above experience in Translation, Customer Service, Community management from gaming or FMCG industry, preferable with Social Gaming experience
Flexible, positive attitude, detailed and patient.
Computer literate with a strong knowledge of Word and Excel.